How do I bring about shift that lasts?

Story-Strategy, Act 1, Episode 2: Possibility

If you are a speaker, trainer, facilitator, coach or OD (organisational Development) practitioner, you would have noticed that audiences, trainees, participants and teams have become more and more distracted, demanding and opinionated. Like Claire in the previous blog post (How do I bring about shift that lasts?):

We need new moves to move the people we serve.

With the explosion of the internet, everyone can be an expert, everyone can personalise and customise their programmes, profiles and preferences and everyone can choose what information they want to allow in their headspace. In addition, the shaky state of world economies and the uncertainty created by political shifts and health threats, people are more and more weary of solutions that would either waste their money, or cause more uncertainty.

Lectures

Old fashioned lecturing, like FUNDA Training and Conferencing was used to, does not work anymore. On one hand lectures are content driven and the content dictate the design and flow of the presentation. On the other hand, the content proposes to be a one size fits all solution that is not customisable and adaptable for every individual particularity. Furthermore, lectures do not leverage the power of human connection and emotion as a way to drive messages home and make them stickable.

Shows

Motivation Inc and Team Adventures, from yesterday’s story, had each tried to solve some of these problems. Motivational speakers liven up presentations by turning it into more of a show.  Through showmanship they artfully design their content using story, evolving emotion, clever presentational gimmicks like props, visual aids and performance skills. In addition, motivational speakers are high impact, but low in time investment. And while the really good speakers are expensive for the time they put in, a once off payment is still cheaper, than a process that unfolds over time and consumes both time and money.

However, traditional motivational speakers cannot bring about shift that lasts. They get a high rating from people attending their talks, but a very low rating in terms of creating real shift. What they lack is the ability to help people connect their own individual stories to the story in the room. They provide a grand show, but still offers a one size fits all solution that cannot shift the individual. It is a known fact enough speakers that only 5% of the people in your audience will be deeply moved and impacted by your presentation. While many may enjoy it, only 5% will be at a place where your story and their stories intercept to create shift. There is still something missing.

Games

Team building programmes step into this gap by offering game like solutions. A game is not content driven, it is structure driven. This means that within the confines of the game, people have a certain amount of control to manipulate the rules to their advantage. A game can be individualised. A game is also good for connecting people and building relationship, something that often enhance emotional connection either by awakening competitiveness or by leveraging people’s feeling of belonging. However, unless games are structured around content that can bring about learning, people often leave a teambuilding experience warm and fuzzy, but without a lasting shift notable in the workplace.

Shift

If lectures, shows and games do not offer lasting solutions that can bring about shift, there must be a fourth option – a solution we simply term SHIFT. The Playing Mantis SHIFT model is the subject of the next blog.

 

How do I improve learning and development programmes?

SHIFT Act 1, Episode 1: Current reality

FUNDA is a training and conferencing company who specialises in providing the knowledge and resources their clients need to train their people and develop their teams. FUNDA (funda is the Zulu word for ‘learn’) started out 17 years ago and quickly made a name for themselves in the organisational learning and development sector. Their clients praised the quality of the content they provided and the expertise of the specialists they hired to present the training.

Over the last 7 years or so, FUNDA had been losing clients, though. When they ask defecting clients why they are leaving, they get mixed answers:  ‘we are cutting costs, so we are opting for online learning courses’, ‘We felt that we needed more entertainment and inspiration mixed into the learning – something wow’, or ‘our people want something that is more fun and challenging, something that brings the team together ’and ‘we are looking for something different, that is more relevant to us specifically and can cater for the diversity of people we employ’.

The owner and CEO of FUNDA, Claire Pillay, started looking at what her competitors were offering. She noticed that the speaker’s burro across the square from her had halted their office renovations. A few years ago when the renovations at Motivation Inc started, it looked like they were doing great, now it seems they were cutting costs. “If people are really looking for inspiration and entertainment mixed into the learning, why is Motivation Inc not booming?” Claire wondered.

A previous loyal client of her company dropped in one day to give her a pamphlet: ‘Team Adventures’ it read ‘every extreme adventure you can think of for your whole team’. She looked at her client with raised eyebrows: “So is this the trend now?”

“No,” he answered “too expensive and nothing changes at the office after you go on one of these”. Can’t you get us something that is fun and meaningful? Isn’t there a way in which we can learn, bond, be inspired and shift our company into the 21st century so that we can keep up with the changing times?”

Claire realised that the lecture based, information transmission model her company was built on, no longer served. People can get everything they wanted to know off the internet in various forms to fit their individual needs, from blog articles to full online courses. But people are also no longer looking for pure motivational or inspirational speakers who can both entertain and teach them at the same time. While people enjoy the ‘show’, they still leave without the message impacting and changing their work environment. Yet, when organisations try to remedy this by taking their teams on teambuilding experiences to build relationship and connection, still people do not integrate the experience into everyday work life.

“So what is the solution?”  Claire asked herself, “How do I improve our learning and development programmes?”