How to build team relationships that promote innovation.
The relationships between the members of an innovative team are based on trust and support. Your responsibility towards yourself is to be trusting and trustworthy, whilst your responsibility towards the rest of the team is to support them. The phrase we use in Improvisation to describe this element is “make your partner look good”. When everyone in the team is out to make the rest of the team look good it creates a safe environment where everyone feels safe to share new ideas. We are so used to just making our selves look good, but if you know that everyone in your team is out to make you look good it takes a lot of pressure from your shoulders and it builds trust between you and the rest of the team. Besides ,everyone in the team will look amazing if there are 10 others making them look good instead of everyone just trying to make themselves look better than the rest.
Here is a fun game from improvisation theatre that illustrates the “make your partner look good” concept very well. The game is called “Yes lets!” For this exercise you need enough space for everyone to move around. The game starts with anyone in the group making a suggestion for an action such as “Let’s climb a tree!” or “lets bake a cake!” Everyone then replies with the words “Yes lets!”, and mimes the action with enthusiasm. At any point someone else can make a new suggestion and everyone replies again with “Yes lets!”
The best way to make your team members look good is by accepting their suggestions and doing the action with enthusiasm. If someone said something like “let’s roar like lions” and just did it by himself, he would look like a fool and probably feel like one as well. What I love about this game is that you don’t just say yes I like your idea; you actually have to accept the idea by doing something with commitment. Often we will say we accept someone’s ideas but it’s just lip service, because we don’t actually take any action. The safety, trust and support that is generated when everyone in the team is committed to making the rest of the team look good, creates a energetic atmosphere in which innovation can thrive.
Make your partner look good story
Last night my wife told me a beautiful story about how a family made their mother look good by accepting an offer and doing something with it. In this story the offer the mother made wasn’t an idea; it was a reality that was imposed on her without her choice. She was diagnosed with throat cancer. In her final week her last wish was to have a meal with her family, since she loved cooking and sharing dinner with her loved ones. She couldn’t swallow the food because of the cancer and therefore had to spit it out after chewing it. Seeing this, her family also spat out their food after chewing. They made her look good by accepting her reality and doing it with her. Accepting other’s reality, whether it is their creativity, personality or hardship and doing something with it is how you show real acceptance and that is how you build trust in your relationships with others.
More on trust
People often tell me that they can’t trust others because the others aren’t trustworthy. What comes first, trust or trustworthiness? People will say others must earn their trust. Does that mean you treat them untrustworthy until they have earned your trust? People will react in the way that you treat them. If you treat someone as untrustworthy, they will act untrustworthy. But what if you trust someone and they disappoint you? That is where grace comes in, because you know you are also not perfect and also not always 100% trustworthy. Accept the mistake and do something with it. The more trusting you are going to be the more trustworthy the people in your team will become.